Privacy & Cookie Policy
We are committed to protecting your personal data via providing a secure website and best practice policies on Data Protection. We do not share your personal data with anyone else.
What Information Do We Collect?
We collect information the following information:
Google Analytics Cookies:
We use Google Analytics to review our website and this lets us see information such as number of visitors how long they stay on and what pages they have viewed. Google Analytics does not provide any personally identifiable information about you. To run Google Analytics, we use a Cookie which is a small piece of software that loads in your browser which will log your site visit and the pages visited. Google Analytics will store your IP Address and records the pages you visit on our website and other information which is not personally identifiable to you. For more information on google analytics https://www.google.co.uk/analytics
Shopping Basket Cookies:
Our shopping cart uses Cookies so that you can add products to the cart. This allows you to browse the rest of the shop and your products will be stored in the basket when your checkout. We also have a cookie to remember your chosen currency and the destination country so that we can calculate the shipping costs. If you prefer not to use cookies, then you can switch these off on your browser settings.
Enquiries & Feedback:
When you make an enquiry or feedback using the forms on this website then we store this information for a while so that we can effectively deal with he enquiry or feedback request. When we have dealt with the enquiry or feedback we will then delete the personal details e.g. name, email address, telephone no etc.
As a fail safe we have also built in an automatic deletion system that will automatically delete your personal details after 12 months. Unless you have ticked the opt in box so that you can be keep up to date with news and promotions.
Orders:
When you place an order through this website we will keep your personal details for up to 1 year after the order has been processed. Unless you have registered through the website in which case we will store your details until you instruct us to delete them.
Registration:
You can register with our website in which we will store your personal details so that you do not have re-enter these with every order.
Payments Details:
We do not store your payment details on this website or offline. Payments are processed in real-time at the time of the order. Payments are processed via a 3rd party payment provider and we have no access to your card details.
My Right to Be Forgotten
If you choose you have the right to have personal information about you deleted from our systems. You can do this by emailing us at info@lavenderlane.com and we will delete your personal details from our systems.
Security:
Data Encryption
The website and the data are stored in a secure data centre and while all reasonable efforts have been made to maintain a high level of security a determined hacker can work through even the most sophisticated security systems. We take your data protection very serious and therefore the data stored on our website is encrypted making this close to impossible to use in the event of a data breach.
SSL (Secure Socket Layer)
This website has an SSL Certificate installed which encrypts the data being sent to and from the web server (where the website is stored) and the browser (which you use to view the web pages). When you fill in a form on this website the data is encrypted so that it cannot be read making using this website more secure.
